Thank you for shopping with us! Please review our shipping policy carefully to understand how your order will be processed and delivered.

1. Made-to-Order Items
Most of our products are made upon order to ensure the highest quality and sustainability. Because of this, production times may vary. Please allow additional time for your items to be crafted before they are shipped.

2. Shipping Times
Our products are sourced from various locations and may be shipped directly from our suppliers. As a result:

• Each item in your order may arrive separately.
• Standard shipping typically takes 10-25 business days after production, provided there are no delays caused by unforeseen circumstances.

3. Potential Delays
While we strive to deliver your orders promptly, please note the following possible causes of delays:

• Customs clearance for international shipments.
• Supply chain disruptions or high demand periods (e.g., holidays).
• Unforeseen logistical issues.

4. Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking details. If you ordered multiple items, you would receive tracking information for each shipment individually.

5. Shipping Costs
Shipping fees are calculated at checkout based on your location and the size of your order. For orders above $50, shipping is free.

6. Customs and Duties
For international orders, customs duties or taxes may apply and are the responsibility of the recipient. Please check your country’s policies for additional information.

7. Questions or Concerns
If you have any issues with your order or experience a delay beyond the estimated time frame, please contact us at [Your Email Address]. We are here to assist you.

By placing an order with us, you agree to this shipping policy. We appreciate your patience and understanding as we work to bring you quality products.

OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Returns

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.

Lost or Stolen Packages

Website.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.